Cost of Inaction

How much is silence costing you?

Every unanswered email and missed call quietly leaks revenue. Plug in your numbers — see what it actually costs, and what's recoverable.

Your business

Pick a business type to use industry defaultsAverage customer value (or order value)

Customers reaching out per month (email + phone)

Of those, how many do you respond to within an hour?60%

Advanced

Service-related churn rate5%

What share of customers stop doing business with you after a poor service experience. 5% is a common industry baseline.

Estimated cost of inaction

$3,000/ month

$36,000 per year~120 missed conversations / month

What if you responded faster?

Today$3,000 / mo

With Token Train$375 / mo

Saves$2,625 / month

If you responded to 95% within an hour…95%

Current annual cost

$36,000

Recoverable per year

$31,500

That's $31,500 sitting on the table every year. Token Train builds the agents that pick it up.

Book a call to plug these leaks

Estimates assume email and phone are your primary channels — the most measurable. Open the advanced inputs to tune the churn assumption for your business.